ULTRA LONG CLIP ON EARRING Q'S
HOW DO THEY WORK?
Our accessories, like our hoop earrings & chokers, connect to our custom rechargeable Battery Pack via small, flexible wires. Our Battery Pack includes a power switch, a sound responsive microphone, and a few buttons to control the patterns, brightness and so on. The Battery Pack can power up to three accessories at a time.
IS THERE MORE THAN ONE PATTERN?
Yes - lots of different patterns! The patterns are organized into 8 different modes, which you can think of as "groups" or "folders". We have rainbow patterns, patterns with single colors to match your outfit, sound responsive and non-sound responsive patterns. When you turn it on, you'll see our personal favorite: a sound responsive, full color rainbow!
DO THE EARRINGS COME IN DIFFERENT SIZES?
Yes! The earrings come in 4 different sizes: Jumbo, large, medium, and small. View the different sizes here
HOW LONG WILL THEY LAST?
The battery pack includes a powerful battery that can keep you glowing for hours. With just the earrings, the Battery Pack lasts over 3 hours on full brightness in the default setting. The battery will drain quicker with 2 accessories plugged in, and may drain faster on other modes. You make the Battery Pack last longer by lowering the brightness.
You can easily charge the Battery Pack with a USB-C cable and charger (add on option when you add to your cart)
Attending a concert or rave? They should last the whole night!
HOW BRIGHT ARE THEY?
Pictures and videos don't do our jewelry justice - when you receive them & switch them on, you'll be shocked - they are so brilliant! They will catch eyes from far away and are definitely a conversation starter. It's extra fun when you see them responding to the music.
Our production parter Abbi wore them to a festival over the summer and they were brighter than some LED hula hoops she saw!
Of course if you want to tone it down a little, you can adjust the brightness.
HOW DO I WEAR THEM?
Our lightweight hoops are clip on earrings - no need to pierce your ears to wear these!
For hands-free wear, place the battery pack in your pocket, fanny pack, or slip it in between your back and bra clasp. Creator Bjorn likes to tuck the wires in their hair with a hair clip to keep them up & out of the way.
Our choker includes an adjustable cord to easily undo and tie back up.
It will take you a minute to get setup, but the results are worth it!
HOW DO I USE THE BATTERY PACK?
There are three buttons:one to power on accessories, one to select a pattern, and the third to select your style of pattern.
Power on your accessory to find our favorite setting - the sound responsive rainbow.Click the Pattern button to flip through the different patterns. Once you find one you like - click the style to see different varieties of the selected pattern.
To adjust the brightness:Click the ON button. 4 different brightness settings are available.
To turn off: Click and hold the power button.
Refer back to your manual that was included with your order for more information
HOW HEAVY IS THE BATTERY PACK?
The battery pack is pretty lightweight, coming out to about 5 ounces.
I'M ALLERGIC / SENSITIVE TO METALS - CAN I WEAR THE EARRINGS?
Creator Bjorn also can't wear metals but they can wear our clip on earrings! We include soft, silicone pads for our clip on earrings -- they help create a barrier between the clip on metal & your ear lobe.
I HAVE STRETCHED EARS / PLUGS / EAR GAUGES - CAN I WEAR THE EARRINGS?
Depending on your plug size, yes!
If they're small, the ball of the clip on earring piece may fit snugly.
If you have large stretched ears, you may want to put on silicone plugs or tunnels before you clip on our earrings.USE AT YOUR OWN RISK. We would NOT recommend looping them through your stretched ears.
CARE & MATERIALS Q'S
HOW DO I CARE FOR MY JEWELRY?
Full care instructions are included with the earrings and battery pack, but basically treat them like you would your electronics and your favorite jewelry had a baby: handle with care; store in a cool, dry place when not in use; and don't go jumping into a swimming pool, hot tub or thunderstorm with them on. Our Warranty does not cover water damage.
WHERE IS MY JEWELRY MADE?
All earrings and chokers are assembled in the USA from imported parts. Handmade by Abbi.
DO YOU OFFER A WARRANTY?
Yes. Our warranty covers defects in materials and workmanship, with the exceptions stated below, for 1 year, effective from the date you receive your items.
This warranty does not cover physical damage that breaks any of the materials, water damage, or normal wear and tear, including scuffs, scrapes and scratches. The batteries themselves are warrantied for 6 months from the date you receive the product. In particular, this warranty does not cover damage done by end users to the wiring, connecters or other fragile parts, and does not cover misuse or accidental or purposeful damage.
WHAT IS NOT COVERED WITH WARRANTY?
This warranty does not cover physical damage, water damage, worn out batteries, or normal wear and tear, including scuffs, scrapes, and scratches.
DID YOU REALLY MAKE THEM?
WHO CAN I CONTACT ABOUT TECHNICAL SUPPORT?
For technical support contact firstname.lastname@example.org.
If you're inquiring about an order please include order number as well.
I LOST MY MANUAL - CAN I DOWNLOAD ONE?
yes! download your manual here
POLICIES AND SHIPPING Q'S
WHAT IS YOUR RETURN POLICY?
Wireless Earrings (Lunars & Constellations) may be returned within 10 days of the original shipment date.
Ultra Long Life Earrings, Beta Battery Pack, & LED Choker may be returned within 30 days of the original shipment date.
Shipping costs are not refundable. Products must be in like-new condition for a full refund. Damaged products cannot be returned. Check out our whole policy here
WHAT IS YOUR REFUND POLICY?
All products may be returned for refund within 30 days of the original shipment date. Shipping costs are not refundable. Products must be in like-new condition for a full refund. If the product requires service or repairs to return it to its original condition, a service fee will be deducted from the refund amount. Check out our whole policy here
WHEN WILL I RECEIVE MY REFUND?
Return orders: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Canceled orders: refunds will be processed on our end immediately. Please remember it can take some time for your bank or credit card company to process and post the refund too.
CAN I CANCEL MY ORDER?
Cancellations must be requested within 1 hour of purchase. No cancellations will be accepted after that, for any reason.
WHERE DO YOU SHIP?
We ship to just about anywhere permitted by U.S. law.
Unfortunately, CosmicAccents can not be responsible for wrong addresses. Refunds or replacements will not be issued by C.A on items that are returned or misdelivered.
If your package is returned to us, you will need to pay for the additional shipping charges. Please double check to make sure you have put in the correct shipping address. We are not responsible for packages being delivered to the wrong address. If you have made a mistake, please contact us immediately.
International customers: We are not responsible for customs/import fees. As a small business, it is impossible for us to keep up with the international shipping regulations of every country. Therefore, it is the responsibility of the customer to RESEARCH and UNDERSTAND the import duties put forth by their respective country. We DO NOT research this for you ahead of time and will not notify you of what you will owe by the customs office in your country.
WHERE DOES MY ORDER SHIP FROM?
Salem, Oregon United States